So Good Baits Returns & Refunds

30-day returns

So Good Baits accepts returns of resellable merchandise within 30 days. Contact us before sending anything back; we can help determine whether a return or another solution makes sense.

Starting a return

Send your order number, the items involved, and the reason for the request. If a return is needed, we will provide a return number and shipping address. Please wait for those instructions before mailing the package.

Refunds and shipping charges

We process refunds within 24 hours of receiving the returned merchandise. Your payment provider may take additional time to show the credit.

For a standard return, we refund the product amount, excluding original shipping. If the issue is a defective item or our error, contact us so we can arrange the appropriate remedy and shipping instructions.

Damaged, incorrect, or missing items

Include photos of the item and packaging when something arrives damaged or incorrect. If tracking says delivered but the package is missing, check with others at the address and contact us for help.